Patient reviews answered before the first appointment.
Patients choose clinics by their reviews, and by how you answer them. Each morning RepOps emails you yesterday’s Google reviews with a reply drafted for each. Your team reads and approves every one before it’s published.
About 2 minutes to set up · Replies in English or Spanish
Everyone was so kind and explained every step. I used to dread the dentist and this time I didn’t.
Hi Laura, thank you for taking the time to share this. Making every visit calm and clear is exactly what our team works for.
Waited 35 minutes past my appointment time with no explanation.
Hi Tom, we’re sorry for the wait and for not keeping you informed. Please call our front desk so we can look into what happened.
Up and running in four steps
- Connect Google
Sign in with the account that manages your Business Profile. Add Tripadvisor listings by name or link if you have them.
- Pick your locations
Choose which locations to watch. One email covers all of them.
- Read a reply to your own review
RepOps drafts an answer to your latest unanswered review, so you can judge it before anything else.
- Approve from your inbox
Choose when the morning email arrives. One tap publishes to Google.
Questions owners ask
How do we keep replies free of patient details?
Nothing goes out until someone on your team approves it, and every draft can be edited first. Many clinics prefer replies that thank the reviewer without confirming they’re a patient; edit drafts to match your policy.
Will RepOps post anything without me?
No. Every reply waits for your approval. Google replies publish the moment you approve them. For Tripadvisor, RepOps copies the reply and opens your listing so you can paste it in.
What does it need from my Google account?
Permission to manage your Business Profile, so it can read reviews and publish the replies you approve, plus your email address to send the morning digest.
Will the replies sound like us?
Drafts follow the tone, greetings and sign-offs of the replies you’ve already written for each location. You can edit any draft before it goes out.
We have more than one location.
Pick the ones you want watched. Reviews from all of them arrive in the same morning email, labeled by location.