Every guest review answered by check-out time.
Future guests read your replies before they book. Each morning RepOps sends you yesterday’s Tripadvisor and Google reviews with a reply drafted for each, in English or Spanish. Approve, tweak or skip. Nothing is posted without your OK.
About 2 minutes to set up · Replies in English or Spanish
Spotless room, a gorgeous rooftop and Marta at reception made our stay. Only wish breakfast started a bit earlier.
Dear Sophie, thank you for such a lovely review! We’ll pass your kind words on to Marta, and we’ve noted your breakfast suggestion. We hope to welcome you back soon.
Nice staff, but our room faced the street and it was too noisy to sleep.
Hi Mark, thank you for the feedback, and we’re sorry the noise kept you up. Next time, mention it at booking and we’ll do our best to give you a quieter room at the back.
Up and running in four steps
- Connect Google
Sign in with the account that manages your Business Profile. Add Tripadvisor listings by name or link if you have them.
- Pick your locations
Choose which locations to watch. One email covers all of them.
- Read a reply to your own review
RepOps drafts an answer to your latest unanswered review, so you can judge it before anything else.
- Approve from your inbox
Choose when the morning email arrives. One tap publishes to Google.
Questions owners ask
Can it handle Tripadvisor as well as Google?
Yes. Add your Tripadvisor listing by name or link. Its reviews arrive in the same morning email, and one tap copies the reply and opens Tripadvisor so you can paste it.
Will RepOps post anything without me?
No. Every reply waits for your approval. Google replies publish the moment you approve them. For Tripadvisor, RepOps copies the reply and opens your listing so you can paste it in.
What does it need from my Google account?
Permission to manage your Business Profile, so it can read reviews and publish the replies you approve, plus your email address to send the morning digest.
Will the replies sound like us?
Drafts follow the tone, greetings and sign-offs of the replies you’ve already written for each location. You can edit any draft before it goes out.
We have more than one location.
Pick the ones you want watched. Reviews from all of them arrive in the same morning email, labeled by location.